School of Business and Management

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Dr Panos Panagiotopoulos


Lecturer in Information Management

Telephone: +44 (0)20 7882 6611
Room Number: Mile End Campus, Bancroft Building Room 3.44h


Student drop-in and feedback hours
Wednesday 10.00 - 12.00pm

Digital and e-Learning Coordinator
Third Year Academic Advisor


Research Interests:

  • Information technology in political and administrative processes (e-Government)
  • Social Media / Social computing
  • Online Research Methods  
  • Institutions and organisations
  • Business Models


Journal articles

  • (advanced online publication) Panagiotopoulos, P., Barnett, J., Bigdeli, A., Sams, S. (2016) Social media in emergency management: Twitter as a tool for communicating risks to the public, Technological Forecasting & Social Change.
  • Gaspar, R., Pedro, C., Panagiotopoulos, P., Seibt, B. (2016) Beyond positive or negative: Qualitative sentiment analysis of social media reactions to unexpected stressful events, Computers in Human Behavior, 56, 179-191.
  • Panagiotopoulos, P., Barnett, J. (2015) Social media in union communications: An international study with UNI Global Union affiliates, British Journal of Industrial Relations, 53, 3, 508–532.
  • Panagiotopoulos, P., Shan, L. C., Barnett, J., Regan, A. and McConnon, A. (2015) A framework of social media engagement: Case studies with food and consumer organisations in the UK and Ireland, International Journal of Information Management, 35, 4, 394–402.
  • Shan, C. L., Panagiotopoulos P., Regan, A., De Brun, A., Barnett, J. (2015) Wall, P., Interactive communication with the public: Qualitative exploration of the use of social media by food and health organizations, Journal of Nutrition Education and Behavior, 47, 1, 104-108.
  • Panagiotopoulos, P., Bigdeli, A., Sams, S. (2014) Citizen-government collaboration on social media: The case of twitter in the 2011 riots in England, Government Information Quarterly, 31, 3, 349-357.
  • Panagiotopoulos P. (2012) Towards unions 2.0: Rethinking the audience of social media engagement, New Technology, Work and Employment, 27, 3, 178-192.
  • Panagiotopoulos P., Moody, C., Elliman T. (2012) Institutional diffusion of eParticipation in the English local government: Is central policy the way forward?, Information Systems Management, 29, 4, 295-304.
  • McGrath K., Elbanna A., Hercheui M., Panagiotopoulos P., Saad E. (2012) Exploring the democratic potential of online social networking: The scope and limitations of E-Participation, Communications of the Association for Information Systems, 30, 16, 239-254.
  • Panagiotopoulos P., Al-Debei M., Fitzgerald G., Elliman T. (2012) A business model perspective for ICTs in public engagement, Government Information Quarterly, 19, 2, 192-202.  
  • Panagiotopoulos, P., Gionis, G., Psarras, J. and Askounis, D. (2011) Supporting public decision making in policy deliberations: An ontological approach, Operational Research, 11, 3, 281- 298.
  • Panagiotopoulos P., Sams S., Elliman T., Fitzgerald G. (2011) Do social networking groups support online petitions? Transforming Government: People, Process and Policy, 5, 1, 20 - 31.

Book chapters and edited volumes

  • Tambouris, E., Panagiotopoulos, P., Sæbø, Ø., Tarabanis, K., Wimmer, M. A., Milano, M., & Pardo, T. (Eds.). (2015). Electronic Participation: 7th IFIP 8.5 International Conference, ePart 2015, Thessaloniki, Greece, August 30-September 2, 2015, Proceedings (Vol. 9249). Springer.
  • Tambouris, E., Scholl, H.J., Janssen, M.F.W.H.A., Wimmer, M.A., Tarabanis, K., Gascó, M., Klievink, A.J., Lindgren, I., Milano, M., Panagiotopoulos, P. and Pardo, (2015) Electronic Government and Electronic Participation ongoing research proceedings (eGov/ePart 2015), Thessaloniki, Greece, August 30-September 2, 2015, IOS Press.
  • Panagiotopoulos P., Elliman T. (2012) Online engagement from the grassroots: Reflecting on over a decade of ePetitioning experience in Europe and the UK, (eds) Charalabidis Y. and Koussouris S., Empowering Open and Collaborative Governance: Technologies and Methods for On-line Citizen Engagement in Public Policy Making, pp. 79-94, Springer-Verlang: Berlin.

Conference papers

  • Panagiotopoulos P., De Widt, D. (2016) Digital networks in public administration: The case of #localgov, IFIP 8.5 15th International Conference on Electronic Government (Springer LNCS), Guimaraes, Portugal, September 2016.
  • Panagiotopoulos P., Bowen, F. (2016) The public value of regulatory data: lessons from the Food Hygiene Ratings scheme in England and Wales, British Academy of Management (BAM 2065), Newcastle University Business School, September 2016.
  • Panagiotopoulos P., Bowen, F., Brooker, P. (2016) Social Monitoring in Government: Developing Crowd Capabilities in Evidence-Based Policy, Academy of Management Annual Meeting (AoM 2015), Anaheim, California, USA, August 2016.
  • Gaspar, R., Silva, C., Domingos, S., Pedro, C., Panagiotopoulos, P., Seibt, B. (forthcoming) Coping with unexpected and potentially stressful social events, in the Age of Social Media: From psychosocial media analysis to crisis communication, Society for Risk Analysis Europe Conference (SRA 2016), University of Bath, June 2016.
  • Panagiotopoulos, P., Bigdeli, A., Sams, S., Barnett, J. (2015) Social media in government: Communicating risks to the public during emergency events, Academy of Management Annual Meeting (AoM 2015), Vancouver, Canada, August 2015.
  • Panagiotopoulos P., Bowen, F. (2015) Conceptualising the digital public in government crowdsourcing: Social media and the imagined audience, IFIP 8.5 14th International Conference on Electronic Government (Springer LNCS), Thessaloniki, Greece, August 2015.
  • Panagiotopoulos P., Bowen, F. (2015) Social media for government crowdsourcing: An exploratory study of challenges and opportunities, British Academy of Management (BAM 2015), Portsmouth Business School, September 2015.  
  • Panagiotopoulos P. (2015) Trade union renewal and social media: A study of Twitter use by Britain’s unions, British Academy of Management (BAM 2015), Portsmouth Business School, September 2015.  
    (Best paper award for research in-progress, Human Resource Management track)
  • Panagiotopoulos P., De Widt, D., Laffin, M. (2014) How UK local government actors reacted to 2013 central spending decisions: The #localgov Twitter community, Crowdsourcing for Politics and Policy (IPP 2014), Oxford Internet Institute, Oxford, September 2014.
  • Panagiotopoulos P. (2014) Mobile communications and public engagement: An impact assessment with trade union members in the UK, British Academy of Management (BAM 2014), Belfast, Northern Ireland, September 2014.  
  • Panagiotopoulos P., Barnett, J., Brooks L. (2013) Social media and government responsiveness: The case of the UK Food Standards Agency, IFIP 8.5 12th International Conference on Electronic Government (Springer LNCS), Koblenz, Germany, September 2013.
    (Outstanding paper award for most critical reflection)
  • Panagiotopoulos P., Sams, S. (2012) An overview study of Twitter in the UK Local Government, Transforming Government Workshop, Brunel University, UK, May 2012.
  • Panagiotopoulos, P., Bigdeli, A., Sams, S. (2012) "5 Days in August" – How London local authorities used Twitter during the 2011 riots, IFIP 8.5 11th International Government on Electronic Government (Springer LNCS), Kristiansand, Norway, September 2012.
    (Outstanding paper award for most innovative research contribution)
  • McGrath K., Elbanna A., Hercheui M., Panagiotopoulos P., Saad E. (2011) online social networking and citizen engagement: Debating the potential and limitations (panel), 32nd International Conference on Information Systems, Shanghai, China, December 2011.
  • Panagiotopoulos, P., Sams, S. (2011) Twitter in local government: A study of Greater London authorities, Pre-ICIS eGovernment workshop, Shanghai, China, December 2011.
  • Panagiotopoulos P., Moody, C., Elliman T. (2011) An overview assessment of ePetitioning tools in the English local government, IFIP 8.5 3nd International Conference on eParticipation (Springer LNCS) Delft, Netherlands, September 2011.
  • Panagiotopoulos P., Brooks L., Elliman T., Dasuki S. I. (2011) social networking for membership engagement in non-profit organisations: A trade union study, 17th Americas Conference on Information Systems, Detroit, USA, August 2011.
  • Panagiotopoulos P., Elliman T., Fitzgerald G. (2011) How can public sector transformation be institutionally-enabled? A UK local government study, 19th European Conference on Information Systems, Helsinki, Finland, June 2011.
  • Panagiotopoulos P., Al-Debei M. (2010) Engaging with citizens online: understanding the role of ePetitioning in local government democracy, Internet, Politics, Policy 2010: An Impact Assessment, St Anne's College, University of Oxford, UK, September 2010.
  • Panagiotopoulos P., Elliman T. (2010) Institutional culture and lessons from the strategic use of eParticipation technologies, IFIP 2nd International Conference on eParticipation, (eds) Chappelet et al., pp. 295 - 303, Lausanne, Switzerland, September 2010.
  • Al-Debei M., Panagiotopoulos P., Fitzgerald G., Elliman T. (2010) Rethinking the business model concept with eParticipation, Transforming Government Workshop, Brunel University, UK, March 2010.
  • Panagiotopoulos P., Elliman T., Fitzgerald G. (2009) Democratic decision making in the Information Society: Exploring stakeholders' views, 4th Mediterranean Conference on Information Systems, Athens, Greece, September 2009.

PhD Supervision

Panos Panagiotopoulos is interested to supervise projects related to information technology and social media research. Topics around digital engagement, public sector IT, digital governance or digital transformation of the labour movement are particularly welcome. Supervision can be joint with colleagues from the Business Ecosystem Research Group, the Public Management Group, the Centre for Research in Equality and Diversity or other streams of research within the School.

If you are interested to get in touch about potential supervision, please make sure that you meet the entry requirements for our School's PhD programme.
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